Planning
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Vision, Goals, Objectives, & Initiatives
People
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Existing, Future, Internal & External
The 5 P Framework
Process
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Formal, Informal, Business & Technical
Product
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Existing & future Technical Capabilities
Performance
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Service Performance, KPIs & Metrics
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Strategy Mapping | Practical alignment to business goals and strategic objectives
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TOM “Lite” | Functional, focused operating model aligned to the objectives
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Process Playbook | Opportunities for re-use, augmentation and formation
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Capability Clarity | Product alignment, exploitation & rationalization
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KPI Kick Start | Get clear on metrics that matter & set a baseline
The time is right when...
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Modernising of your digital services
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Lacking clarity in service operations
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Unclear capability landscape
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Underperforming IT services
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High incident volumes, high average MTTR
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Recent Major Incident(s)
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Decrease in operational spend
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Poor user experience (internal and external)
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Security and/or compliance issues
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Concise recommendations paper
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Up to 10 Quick wins identified
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3 Month recovery roadmap
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MTTR decrease of up to 18%
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15% in shift left opportunities
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Product license cost opportunities of up to 20%
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Operating model efficiencies upwards of 10%
Commitment: we commit to continue working with you 121 until the agreed outcomes have been achieved free of charge.
Core outcomes
Cartalogic have been supporting customers with their live services and operations since 2008. We continue to look for innovative, low cost and low impact methods to increase service availability and service performance for all customers, past, present and future
PREP
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Align leadership
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Agree scope
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Align stakeholders
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Book slots
DATA
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Capture data
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Data analysis
SURVEY
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Pre-workshop survey
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Form initial perspective
MATURE
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Recommendations playback
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Roadmap review
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Quick wins recap
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Prioritised Initiatives
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Metrics baseline
CLARIFICATION
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Data verification
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Targeted follow up
WORKSHOP
Day 1
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As Is & Playback
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Planning (Strategy)
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Products (Capabilities)
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Performance
Day 2
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Processes
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People
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To Be Target
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Quick Wins
Product Lead – Public Sector
provided invaluable advice on all aspects of our tool stack and helped steer us towards achieving greater return on investment.
Domain principle – Central Government
helped define and deliver a tooling landscape capable of delivering, running and monitoring one of the largest IT estates in the UK.
