Transform IT Service Management
& Enterprise Service Management.
At Cartalogic, we help organisations streamline service management by integrating IT and non-IT workflows into a single, cohesive framework. Leveraging best-in-class ITSM and ESM solutions, we drive efficiency, consistency, and smarter decision-making across the enterprise.
Strategy, Governance & Capability Enablement
✔ ITSM & ESM Maturity Assessments – Understand where you are and define a clear roadmap forward.
✔ Governance & Best Practices – Establish robust service management policies and procedures.
✔ Training & Adoption Programmes – Enable teams to maximise the value of ITSM and ESM solutions.
Outcome: Build a scalable, future-proof service management capability within your organisation.
IT Service Management
(ITSM)
✔ Incident, Problem & Change Management – Structured workflows to resolve issues faster and minimise disruptions.
✔ Self-Service Portals & Knowledge Management – Empower users with automated self-help and intuitive knowledge bases.
✔ Asset & Configuration Management (CMDB) – Full visibility of IT assets to enhance service reliability.
Outcome: Improve service quality, reduce downtime, and enhance user satisfaction.
Enterprise Service Management (ESM)
✔ Non-IT Service Management – Extend ITSM principles to HR, Finance, Facilities, and beyond.
✔ Workflow Automation – Automate repetitive processes to increase efficiency across departments.
✔ Unified Service Catalogues – Standardise request fulfilment across IT and business functions.
Outcome: Break down silos and deliver a seamless service experience across the organisation.
AI-Powered Insights & Decision-Making
✔ Advanced Reporting & Analytics – Data-driven insights to optimise service performance.
✔ AI-Powered Incident Resolution – Automate responses and prioritisation based on impact and urgency.
✔ Capacity & Demand Forecasting – Proactively manage workloads to prevent bottlenecks.
Outcome: Gain deeper visibility into service operations and continuously improve efficiency.
Integration & Platform Optimisation
✔ ITSM & IT Operations Integration – Seamlessly connect service management with monitoring and observability.
✔ ERP, HR & Finance System Integration – Unify service workflows across critical business platforms.
✔ API & Data Extensibility – Connect with third-party tools for enhanced service intelligence.
Outcome: Achieve a connected enterprise with streamlined workflows and real-time data sharing.
Learn about out partnership with Halo